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Service process

我们的售后服务

1. Customer Inquiry and Needs Confirmation: Customers reach out to us through the contact information or online inquiry form on our website, expressing their needs and questions. Our customer service team engages with the customers to understand their specific requirements and gather more details.

2. Quotation and Contract Signing: Based on the customer's requirements, we provide a detailed quotation that includes service details, pricing, delivery timelines, and other relevant information. Once the customer accepts the quotation, we proceed to sign a formal contract with them.

3. Service Arrangement and Preparation: After the contract is signed, we arrange the necessary service personnel and resources according to the customer's specific requirements and schedule. This may involve transportation vehicles, handling equipment, customs clearance documents, and more. We ensure all preparations are in place.

4. Logistics Transport and Operations: Once the preparations are complete, we initiate the logistics transport and related operations such as collection, packaging, and loading of goods. Our team ensures the safe transportation of goods and, if required, provides logistics tracking services to keep customers informed about the location and status of their goods.

5. Customs Clearance and Documentation: If customs clearance is involved, we take responsibility for organizing and submitting the necessary customs clearance documents. We communicate with relevant departments and agencies to ensure a smooth customs clearance process.

6. Delivery and Customer Confirmation: Upon arrival at the destination, we unload the goods and obtain confirmation of receipt. Simultaneously, we reach out to the customer to ensure their satisfaction with the quality of service and the integrity of the goods.

7. Follow-up Services and Support: We provide necessary after-sales services and support, addressing any questions, handling complaints or issues, and ensuring customer satisfaction with our services.