Here are 10 common questions (FAQs) for your reference. If you have any questions, please feel free to call+86-18845113607:
Q: How can I contact your customer service team?
A: You can find our contact information, including phone number and email address, through the contact page on our website. Our customer service team will respond to your inquiries as soon as possible.
Q: How can I place an order or make an appointment for service?
A: You can find the corresponding order or appointment page on our website, fill in the relevant information according to the instructions, and submit the order or appointment request. We will process your order or appointment as soon as possible.
Q: How can I check the status of my order?
A: You can log in to our website and view your order status on the User Center or Order Tracking page. If you have any questions, you can also contact our customer service team for more information.
Q: How is the cost structure calculated?
A: Our cost structure is based on multiple factors, such as service type, cargo weight, transportation distance, etc. The specific cost calculation method can be found on our website or directly contact our customer service team for detailed information.
Q: Do you provide international transportation services?
A: Yes, we provide international transportation services. We have extensive experience in international logistics and have established cooperative relationships with numerous global partners to ensure smooth international transportation.
Q: How long is the transportation time limit?
A: The transportation time varies depending on the mode of transportation and destination. We will provide corresponding transportation time estimates based on your specific situation and guarantee to provide the fastest transportation service within our capabilities.
Q: Do you provide customs clearance services?
A: Yes, we provide customs clearance services. Our team will assist you in handling all relevant customs clearance procedures and ensure compliance with local regulations and requirements.
Q: Is there any insurance service available?
A: Yes, we can provide you with cargo insurance services. Our insurance company can provide comprehensive protection for your goods to cope with unexpected losses and risks.
Q: Do you accept refunds or returns?
A: We accept refund or return requests based on customer needs. The specific refund policy and process can be found on our website or contact our customer service team for more information.
Q: How to submit complaints or issue feedback?
A: If you have any complaints or feedback, we encourage you to contact our customer service team immediately. You can communicate with us via phone, email, or online forms on the website. We will reply and resolve your issue as soon as possible.